
Bonjour,
I have decided to recount the details of my first ever car accident (10 years of clean driving, now but a distant memory) in the form of a letter to my future children. For the record, these future children are neither currently
in utero or even a sparkle in my eye. And if you were to see a sparkle in my eye anytime soon it is likely the after-effect of an all-night ecstasy bender. Kidding, Ma, I don't do ecstasy. Coke is waaaaaaaay better.
Anywho, I felt that I would try a different tone, and alas, this is it.
So, my children, let me tell you about daddy's brush with death and his newfound desire to mail some of his excrement to Avis Rent-A-Car.
See, I was heading westbound on the 402 between Sarnia and London. It had been a long, snowy day, with much time spent on the road. I left my girlfriend's place in Toronto at 4pm, dropped her and her roommate off at Pearson and continued westward. I had already run aground once, lodging myself into an on-ramp divider just past Oakville. The fortuitous passing of a random tow-truck assured me quick passage, and I only had to part with a meager $40. By 10:30 I was only as far as Strathroy and wanted desperately to make it to Sarnia and unwind with friends at a Christmas party. Well, my sons and daughters, I never made it to that party.
Nope, after being stuck behind not one, but two, tractor-trailers I decided to make the pass. While the right lane was as clean as my driving record to that point, the left lane was pockmarked with patches of tightly-packed snow. How big were the patches, you ask? Just large enough to send an accelerating Hyundai Accord careening across the highway, slamming into the guardrail before being hurtled into the snow-filled ditch.
Rattled, but otherwise unharmed, Daddy cursed. Loudly. And then proceeded to figure it all out.
Glancing at my keychain I noticed, "AVIS 24-Hour Roadside Assistance" and a phone number. "Hot dog!" I thought, I'll be out in no time.
The resulting series of phone-calls was so utterly inconceivable and labyrinthine that I felt compelled to leave behind a trail pf breadcrumbs so as to find my way back.
See the toll free number sent me to a cat in Virginia named Chuck (I swear I could
hear how thick his moustache was). Don't get me wrong, Chuck was nice and awfully apologetic for my predicament, but he had no fucking clue where I was or what to do for me.
"Well, I'm in the United States, you see."
"Yes, Chuck, that is evident. But I am in Canada, in Ontario, can you please put me through to someone who can help?"
Chuck proceeded to give me the 10-digit phone number I could call. Note, Chuck did not transfer my call but asked me to remember it. Thanks, pal.
Anyway, after talking to the kind lady on the other end she explained that she was stationed out of Ontario,
California.
"Sweet Merciful Christ!"
Sympathetic, the woman patched me through to, what she assured me was, Canada. And, technically, it was, although it was little more than an automated answering machine located at Pearson Airport, approximately 300km behind me.
I pressed "1" (because this was a roadside emergency) and was immediately redirected to a real-live operator. Sweet relief!
"Hello, AVIS roadside assistance, this is Chuck"
"Sweet Merciful Christ"
Chuck, the kind-hearted moustache baron that he was, did all he could for me (which amounted to getting me in touch with the answering machine of the AVIS location where I rented the car, closed for the day 5 hours prior) before commenting, "Yeah, sorry, this system has some big problems."
"No, Chuck, don't be so hard on AVIS. Under normal conditions I would have no issue seeking to resolve my issue with someone in Langley, Virginia, but see, tonight, this is my fault, because I got myself into this accident, I am stuck by the side of the road in winter storm conditions and assumed that "roadside assistance" didn't mean "exercise in futility". No, Chuck,
I'm the system with the big problems."
Eventually I called the police, contacted an independent towing company and got myself and my crippled chariot back to Sarnia at 2am, $273 later.
The real kicker, though, came the next day when I went to square everything away with AVIS. The insurance side of the issue was fairly straightforward. The rental fees, however, were wonky. My invoice was $100 more expensive than I was quoted. When I pressed the issue, the woman behind the counter made that weird "sssssssss" noise that communicates, "I feel really bad for how much this sucks for you right now but my hands are tied", and says, "Yeah, you didn't fill up the tank when you brought the car back."
"Sweet Merciful Christ"
"Ma'am, I brought the car back on tow-truck. Plus, gas is currently at 62 cents a litre, it should take about $20 to fill up the tank. Plus, what is my guarantee that this vehicle will ever need to be filled up again? If it is towed to Toronto and scrapped you have just made $100 profit from my misfortune. Also, I filled up in Guelph. Most of the gas used from that half tank was to keep warm while I waited by the roadside for an hour trying to get the roadside assistance that your company promised was part of my contract but did not provide, in any way, shape or form. What if I filled a gas can across the road and filled up the car on the lot? Any number of these makes far more sense than what you are proposing."
"Sssssssssssssss"
"Sweet Merciful Christ"
So, children, the moral of the story: rent Enterprise.
chrstphr